Delivery Policy

Please note we currently only ship within the UK

Goods are delivered within 3 working days from the day you place an order.

Deliveries will be made by our chosen carrier to the address stipulated in your order. We are unable to amend the delivery address once your order has been despatched.

You must ensure that someone is present to accept the delivery.

If we are not able to deliver your order within 3 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

We may deliver the Goods in instalments if they are not all available at the same time for delivery. We will notify you if this is the case.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

Signing "Unchecked", "Not Checked" or similar is not acceptable.

Goods are sent by courier. We will send you a message by email to tell you when we have despatched your order along with a tracking number.

If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

Taxes & Duties

If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.

You are responsible for purchasing Goods which you are lawfully able to import and forthe payment of import duties and taxes of any kind levied in your country.

See here for our full Terms & Conditions

If you need to get in touch with us about your order, please email us at customercare@parfum-muse.com or use the contact form below.



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